Double Storey Extension7 Verona Ct, Chiswick, W4 2JD

Contact Us:02038287183

Privacy Policy

1. Introduction

Preserving the secrecy and your privacy of your personal information is important to Us. We are committed to safeguarding Your personal information. This privacy statement explains what information We collect, how information is collected, used and managed, when information may be disclosed to third parties with Your permission, Your rights for requesting access to or amending Your personal information, along with ways to supply Us with feedback or make a criticism.

2. Definitions

Consent means Your permission. Your consent can be express or tacit. Express consent can be written (e.g. when you sign a form or send us correspondence) or verbal (e.g. when you give us your permission over the telephone or in face-to-face conversations). Your approval will be indicated when we can reasonably form a conclusion from our pre established relationship with You Which You have given authorization by either taking action or determining to not take actions.

Personal advice has exactly the same meaning that it's under the Privacy Act 1988 (Cth), specifically information or an opinion, whether accurate or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be determined, from the information or view.

3. Information We Collect

We shall only collect information which is needed for providing You with our services. We shall only collect information which is needed for the functions that it'll be used. The amount and type of personal information We collect from You and carry about you'll fluctuate depending on whether you might be an existing patient or customer of another Dental Care Network practice or Us, have made enquiries about Our products as well as the extent to which you've got used Our products and services. If You use to be, are now or have in the past been a patient or customer of a Dental Care Network practice, the independently identifiable, or personal information that We hold about You may comprise:

Name, e-mail and address, telephone contact details;
Personal details such as for instance age and sex;
details of previous dentists you've been a patient of;
your Medicare number;
Records of service contacts such as voice recordings and system notes of telephone conversation you've had with our workers;
Statistical and census information for functions including risk assessment and product development;
Fiscal information (for example, credit card numbers to assist in the administration of payments for dental services);
Details of purchases made and professional services used, including the date; and
medical history;
family medical history;
current health and dental evaluation; and
health insurance details.
4. How Information May Be Collected

We may collect personal information from you in several ways, including:

You choose to supply it right to Us in order for Us to provide dental services to you;
Forms may be completed by you, send Us an e-mail, supply information during a visit to Our Dental practice;
you may choose to supply information through the contact forms housed on www.dentalcarenetwork.com;
When you subscribe to newsletters or other marketing materials that are direct;
When you purchase goods or use Our services.
We may collect information from third parties such as your health insurance provider or Medicare; or
5. Use and disclosure of Your Personal Info

We use Your personal information primarily to supply, manage and administer products and dental services to You and operate an efficient and sustainable business. As part of these procedures, We may disclose Your personal information to Dental Corporation Pty Ltd and its associated entities within the Bupa Australia Group on a confidential basis. In addition, Your personal information may be used by us for a number of goals, including:

To supply associated and dental services to You;
to preserve and manage Your patient file(s) at Our dental practice;
To contact You in relation to any matter relating to the dental or You services or products provided to You;
To reply Your enquiries and deliver You dental services;
To carry out internal functions for example administration, accounting, quality assurance and information technology;
to resolve complaints;
To monitor price and value products and services;
To conduct marketing surveys, research and statistical analysis;
to fulfil marketing promotions;
To manage Your invoicing credit card payments, for dental services, or to collect unpaid invoices;
Upwards regarding additional to follow You treatments or dental assessments required;
To send advice to You about Us;
To comply with regulations or any laws.
In order to allow Us to operate an efficient and sustainable business and to manage and administer Our dental services and products to You Personally, We may be required to disclose Your information to third parties.

To Your relatives that are nominated in an emergency;
To regulatory and government bodies, eg. Medicare;
To auditors and other service providers We may make to ensure the ethics of services and Our operations;
To entity or any individual acting on Our behalf;
To Us obtaining the second opinion or the referral to dentists, dental specialists and other healthcare professionals, for the reason for seeking a second opinion or a referral, where you've accepted;
To execute a review for the purposes of the practice of improving the quality of care provided;
Where disclosure is required by law, eg. Compulsory notices from courts of tribunals, law or government agencies.

Nevertheless, if We do send your personal information outside of Australia we are going to require the receiver of the information complies with privacy laws and contractual duties to maintain the security of the data.



From time to time, We may contact You to Give You information about services and other products offered by Us, our associated entities and our business associates which could be of benefit to You and Your family. It may be via telephone, mail, e-mail or SMS when you are contacted by us. When You become our patient, You consent to Us using your personal information for direct marketing purposes (as described in this record), unless you've contacted us to withdraw Your consent. You are able to contact Us at any time to let's know should You not wish for marketing material from Us,. Our contact details are in the ending of this policy.

If You request never to receive marketing material, please be aware that we'll still contact You in relation to Our ongoing relationship with You. For instance, We will still send any bills, statements and notices that are important to services and the products you've bought from Us to You.

6. Treatment and storage of Personal Advice

We shall take reasonable measures to ensure That The personal information is protected from loss and misuse and from unauthorised access, alteration or disclosure and is stored securely. We shall take reasonable measures to ensure that personal information provided by you may be managed in accordance with Australian privacy laws including the Privacy Principles that are Australian. We keep demanding data security standards and processes with a view to preventing unauthorised access by anyone apart from Us.

Our workers may handle your personal information. Tips may be used by staff at an Our practice for the provision of dental services to You. We keep your personal information for as long as it's required to Supply You With the services and products You requested from Us and to comply with legal demands.

If We no longer require Your personal information for any purpose, including legal purposes, we shall take reasonable measures to destroy or de-identify your personal information except in circumstances required or permitted by law.

7. Accessing, Upgrading Amending and Correcting Your Info Info

7.1 Access to personal information

You might have the right to obtain personal information that is held about you. You can ask Us for accessibility to the information that We hold about you at any time. Just contact Us (Our contact details are listed below) to make your request. If it's fair to do so we'll always endeavour meet your own request for access within an acceptable time and in the manner requested by You. Nevertheless in some conditions, access to particular information may be declined. Including these conditions:

We use or no longer hold the advice;
The request is vexatious or frivolous;
The information relates to existing or anticipated legal proceedings and wouldn't normally be disclosed as part of those proceedings;
providing access would be unlawful;
denying access is required by law;
where access would pose a danger to the life or health of any person;
If We are unable to give You access to the information you've requested, you will be given written motives for this particular decision when we respond to Your request by us. If you've any concerns about the refusal, please see section 9 of the Policy for more information.

We may charge You a decent fee for access to some types of advice. This price will be restricted to the cost for providing You with the tips of recouping Our prices. As an example, record retrieval, photocopy, labour and delivery to You. We WOn't charge a request to obtain Your info to be made by You.

You may request entry to your personal information by contacting Us as per the contact details at the end of this file.

7.2 Correcting your personal information To enable Us to provide you with the finest possible service, it's important that the information We hold about You is accurate. We shall take reasonable measures to ensure That The personal information is accurate, complete and up-to-date at the time of gathering, using or disclosing it. If You consider any information We hold about you is incomplete, incorrect or out of date, You should contact Us to let's know. We will take reasonable measures to amend Your records and will respond to Your request within a fair interval.

8. Changes to the Privacy Statement

We may alter the information or services located on Our website without notice anytime. Thus Our Privacy Statement may change without notice also at any time.

9. Our Contact Information and Resolving your Issues

You can contact Us at any time if you've any questions or concerns about how Your personal information has been managed or about this record.

You can contact Us and request to speak to Our Privacy Officer.

Should You not feel Your grievance continues to be solved, or in Case You Are not happy with Our response, You are able to seek advice from the Office of the Australian Information Commissioner.










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